Refund and Cancellation Policy

Applies to Botly subscriptions sold by Botly. Last updated 2026.

Free trial first

Every new account gets a free trial of 14 days including 50 AI replies, with no card required, so you can check the assistant on your own business before paying.

How billing works

Paid plans are monthly subscriptions, charged in advance through Razorpay (cards, UPI AutoPay or netbanking e-mandate), plus applicable GST. Each plan renews automatically every month until you cancel. Razorpay emails you a receipt for every charge.

Cancelling

• Cancel any time from Plan & billing in your dashboard, or by emailing pvijayaprathap1@gmail.com.
• You won't be charged again. Your plan stays active until the end of the month you have already paid for.
• After that, the assistant on your website shows your contact details instead of AI replies. Your data stays available to export for the retention period in our Privacy Policy.

Refunds

• Monthly fees already paid are not refunded for partly used months, because the service is available immediately and the trial lets you evaluate it first.
• We refund in full if you were charged twice for the same period, charged after a cancellation took effect, or charged because of an error on our side.
• If the service was unavailable for more than 3 consecutive days in a paid month because of a fault on our side, we refund that month on request.
• When you switch plans, the new plan starts immediately and the old one stops. The unused part of the old plan is not refunded.

How to request a refund

Email pvijayaprathap1@gmail.com within 30 days of the charge, with your account email and the Razorpay payment ID from your receipt. We reply within 3 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.

See also our Terms of Service and Contact page.